IT Manager/Coordinator

Responsibilities:

• Direct client support, issue resolution, and IT project management.
• Maintain, manage and troubleshoot systems configuration, which includes workflows, security permission levels, user access and Active Directory groups, and customization of ERP system menus.
• Collaborate with cross-functional teams to implement integrated solutions.
• Coach team members to improve their technology, product and industry knowledge; explain problem-solving techniques, and provide guidance for communicating with clients.
• Manage and maintain applications and systems, including support of infrastructures such as servers and networks.
• Collaborate with the Company’s technology partners, managing their response to incidents, enhancements or maintenance of the systems and application(s)
• Create and maintain system/process documentation, procedures and policies.
• Develop and maintain a system for tracking of all IT assets and licenses.

Desired Skills/Abilities:

• Experience with Yardi Property Management System, Google Apps for Business and Network Administration highly desired
• Excellent analytical, logical thinking, and problem-solving skills.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Prior experience in desktop or customer support environment supporting various hardware and software.
• Must be detailed-oriented and have a willingness to learn new technologies.
• Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.
• Excellent verbal, written and presentation communication skills.
• Strong sense of urgency and service-minded individual.